Allergy and specialty diet considerations
Many menu items are made without or can be requested to be made without gluten-containing or otherwise allergy-free ingredients. Items marked as “gluten-free” are made with gluten-free ingredients, however, Gathered is a mixed-use kitchen that processes nuts, dairy, gluten, and other allergens. We are committed to making every effort to minimize cross-contact risks, however customers with concerns need to be aware of these risks and always be prepared in the event of an adverse reaction. Please inform staff of any food allergies when ordering.
Cake Orders
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Booking Timeline:
Cake orders under $800 can be booked up to 3 months in advance, and are limited to the Signature and Designer options listed online, though you may place orders directly via email. Larger events totaling over $800 begin booking 8-10 months out. Fill out our inquiry form to begin the planning process. We usually require a minimum of 1 week notice for cake orders, but are will often accommodate short-notice orders when we are able. Choosing a flavor: All our cakes are comprised of layers of cake, frosting (buttercream or ganache), and optional syrup soaks and fillings. Smaller orders are limited to our Signature flavors, but larger orders can choose to mix-and-match cake components. Each winter we offer tasting boxes in anticipation of the upcoming wedding season. These will be listed online when available, but you can also reach out to be notified when they become available. Cake handling: Cakes should be kept refrigerated up until 1-4 hours before serving, and enjoyed at room temperature. Cakes should never be left in direct sunlight or in temperatures above 75 degrees Fahrenheit. Cake Style Limitations: We work with natural plant- and mineral-derived food colors. Because of this, some colors can be difficult to achieve. While we do our best to match color requests, we do not accept returns or refunds on the basis of expected color palette. Our cakes are all finished with buttercream or ganache and occasionally modeling chocolate accents-- we do not create designs with fondant or gumpaste. Gender reveal cakes: While we are happy to accommodate color palette requests, as a company policy, we do not make gender reveal cakes. |
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Weddings & Dessert Catering
How far in advance should we reach out?
We begin booking Spring/Summer weddings around January each year, prioritizing larger orders ($800+) during the peak months of May-October. We begin booking smaller orders during peak season 4-8 weeks in advance. You are welcome to reach out with questions earlier than that, but we will not begin booking consultations or accepting deposits until that time.
Do you offer tastings?
We do not currently have the capacity to offer formal tastings, but we do offer tasting boxes at certain times throughout January-March. Beyond that, we are often able to accommodate flavor requests for the cakes available in our pastry case. Reach out if there is a specific flavor you’d like to try by the slice and we’ll do our best to accommodate.
Can you give me a quote for **insert cake/design/guest count here**?
Generally, our custom event cakes start at $8 per serving and go up from there. However, there are a lot of factors that contribute to the final price of an order. We are happy to provide estimates and updated quotes throughout the planning process, but accurate pricing can be difficult without first discussing the specifics of your order.
What does the booking process look like?
We offer free consultations if you would like to talk through the details of planning desserts for your event. To secure the date of your event, we ask for a $100 nonrefundable deposit. This will be fully credited to your order. From there, we’ll discuss menu options, price quotes, and when appropriate, design drafts, until we’ve settled on the perfect design and selection of desserts for your celebration.
How large is a "portion" and do you offer guidance for cutting & serving cakes?
Cake serving ranges are provided based on standard 2”x2” - 1”x2” portions. We are always happy to provide cutting guides free of charge upon request. If you are interested in booking Gathered for cake cutting service, ask for this to be included in your quote.
Do you rent display pieces?
We have a small collection of stands and platters available for rent with dessert orders. >>View our rental collection>>
COMPANY POLICES
Design agreement
We are not responsible for misunderstandings in design. Please communicate your requests clearly and provide photo examples when appropriate. We always prefer to use photographs from our own portfolio as reference, as we do not identically replicate the work of others. We do not use fondant or artificial food dyes in our kitchen. Working with buttercream & natural food coloring can make specific and saturated colors impossible to achieve. Refunds will not be accepted due to differences in expected color palette. By booking with Gathered, you agree that certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.
Delivery and Set-up
Delivery and setup is recommended for all tiered cakes. If you choose to transport the order yourself, Gathered is not liable for any damage caused after it has been picked up from the bakeshop. Clients are responsible for providing a strong, level table for displaying desserts that is out of direct sunlight and below 70 degrees fahrenheit. Gathered is not responsible for any damage caused by desserts not being provided suitable display/storage conditions. Client is responsible for inspecting the order after set-up or at pickup. Once the order leaves the bakery or we leave the event location, returns/refunds will not be accepted.
Cancellation Policy
Orders canceled prior to the 21-day lockout date can be refunded up to 50% of balance paid, excluding the date reservation deposit. Orders canceled after the 21-day lockout date will not be refunded. In the event that something occurs to affect your scheduled event date – please contact Gathered to discuss options. Communication is key, if you are up-front about any issues with your event we will do our best to accommodate. We understand things can come up that are out of your control.
Refunds
In the case of an emergency or an error in your order, please explain the situation immediately so we can address the issue right away. In the rare case that you are unhappy with your order and would like a refund, you must contact us immediately and return your order. Without proof that you are indeed unhappy with the product and will not be using it for your event, we are unable to refund any portion of your payment.
If, for reasons beyond our control, including but not limited to, labor strikes, accidents, government restrictions or regulation on travel, acts of war or acts of God, Gathered LLC is unable to perform its obligations, then such non-performance is excused with no other liability upon return of balance paid. In no event shall Gathered LLC be liable for consequential damages for any reason whatsoever.
We begin booking Spring/Summer weddings around January each year, prioritizing larger orders ($800+) during the peak months of May-October. We begin booking smaller orders during peak season 4-8 weeks in advance. You are welcome to reach out with questions earlier than that, but we will not begin booking consultations or accepting deposits until that time.
Do you offer tastings?
We do not currently have the capacity to offer formal tastings, but we do offer tasting boxes at certain times throughout January-March. Beyond that, we are often able to accommodate flavor requests for the cakes available in our pastry case. Reach out if there is a specific flavor you’d like to try by the slice and we’ll do our best to accommodate.
Can you give me a quote for **insert cake/design/guest count here**?
Generally, our custom event cakes start at $8 per serving and go up from there. However, there are a lot of factors that contribute to the final price of an order. We are happy to provide estimates and updated quotes throughout the planning process, but accurate pricing can be difficult without first discussing the specifics of your order.
What does the booking process look like?
We offer free consultations if you would like to talk through the details of planning desserts for your event. To secure the date of your event, we ask for a $100 nonrefundable deposit. This will be fully credited to your order. From there, we’ll discuss menu options, price quotes, and when appropriate, design drafts, until we’ve settled on the perfect design and selection of desserts for your celebration.
How large is a "portion" and do you offer guidance for cutting & serving cakes?
Cake serving ranges are provided based on standard 2”x2” - 1”x2” portions. We are always happy to provide cutting guides free of charge upon request. If you are interested in booking Gathered for cake cutting service, ask for this to be included in your quote.
Do you rent display pieces?
We have a small collection of stands and platters available for rent with dessert orders. >>View our rental collection>>
COMPANY POLICES
Design agreement
We are not responsible for misunderstandings in design. Please communicate your requests clearly and provide photo examples when appropriate. We always prefer to use photographs from our own portfolio as reference, as we do not identically replicate the work of others. We do not use fondant or artificial food dyes in our kitchen. Working with buttercream & natural food coloring can make specific and saturated colors impossible to achieve. Refunds will not be accepted due to differences in expected color palette. By booking with Gathered, you agree that certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.
Delivery and Set-up
Delivery and setup is recommended for all tiered cakes. If you choose to transport the order yourself, Gathered is not liable for any damage caused after it has been picked up from the bakeshop. Clients are responsible for providing a strong, level table for displaying desserts that is out of direct sunlight and below 70 degrees fahrenheit. Gathered is not responsible for any damage caused by desserts not being provided suitable display/storage conditions. Client is responsible for inspecting the order after set-up or at pickup. Once the order leaves the bakery or we leave the event location, returns/refunds will not be accepted.
Cancellation Policy
Orders canceled prior to the 21-day lockout date can be refunded up to 50% of balance paid, excluding the date reservation deposit. Orders canceled after the 21-day lockout date will not be refunded. In the event that something occurs to affect your scheduled event date – please contact Gathered to discuss options. Communication is key, if you are up-front about any issues with your event we will do our best to accommodate. We understand things can come up that are out of your control.
Refunds
In the case of an emergency or an error in your order, please explain the situation immediately so we can address the issue right away. In the rare case that you are unhappy with your order and would like a refund, you must contact us immediately and return your order. Without proof that you are indeed unhappy with the product and will not be using it for your event, we are unable to refund any portion of your payment.
If, for reasons beyond our control, including but not limited to, labor strikes, accidents, government restrictions or regulation on travel, acts of war or acts of God, Gathered LLC is unable to perform its obligations, then such non-performance is excused with no other liability upon return of balance paid. In no event shall Gathered LLC be liable for consequential damages for any reason whatsoever.